Where pier that I resered ferry leave?
from my experience this is main point of our customer . There fore , we have prepared that be best information about pier . The name of you depart pier will sent on the electronic boat ticket that me email to you in addition , you can get in pier information page to check the location of every specific pier . If you need more information please contact as by phone or online chat . We are alway to help you.
Can I buy a boat ticket at the pier?
We are able to provide on line boat ticket ..... service . You .... be able to bay ticket at some pier. But the price may be diffirent and schedule of boat may be diffirent.
How much is the weight of the luggage.?
Your boat ticket is combine with bag fees. The weight of bagage for safety . If you have nessessary products you should bring on board pleses contacr the staff to be sure.
If i did't not board when ferry depart so will I be able to travel on my next trip ?
No. you must booking before travel or you are late in the day of travel , we will not be able to refund in you receive . You must arrive at the pier at least 30 minute before departure time , If you don't get there and still want to travel to next round. Please contact us we will help you.
Are there some food on the ferry.
There are cold drink and snack to service foe all passenger throughout the journey.
How is the process for board on my travel day.
Frist , let you to print the electronic boat that we sent . When you arrive at the pier and take the ticket to staff to inspect the boat 's name in the ticket , then you will get the sticker and boarding pass. The staff will inform that which boat you mast board. There are the staff at the pier will more baggage for you
Secure is the ferry?
All ferries that we choose to serve are regularly inspected and certified by the thai navy .In every boat is convenient and staff .However , all passenger are responsible for ther own safety. When you board the boat you should checking emergancy exist and life jacket , we suggest that all passenger should have travel insurance.
When I arrived at the pier where can I getthe texi?
When we arrive to pier , you can choose the taxi which they will show name tag of the plase where will go .If you can't find the driver you can call our customer service in listed number of you ticket.
Can i change the travel date?
You can make a change of travel date at least 3 day ( Before the departure time) free change one time only.(Suggestions should be sure and check the date before .....) If the date you travel on festival and the boat is full , will not be can change the travel date. Can not be exchange for refund , Please contact with our customer service staff and we will suggest you through the change preocess.
Can i cancel booking?
Can not cancel in all case & can not be change to cash Suggest you can change dsy of travel instead or cntact us information from staff.