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Frequently Asked Questions
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What is the booking process? What information do I need to provide when booking with Ferry Advice, and when will I receive my bus and ferry tickets?
You can book with Ferry Advice through several channels, including our website, Line, WhatsApp, or Facebook. Payment is required immediately upon booking. For bank transfers, please send us the payment slip via the system or through your chosen contact channel. After payment is confirmed, you will receive a booking confirmation document.
What payment methods are available? Can I pay with a credit card, bank transfer, or other options?
We offer several payment options: 1. Bank transfer to our company's account (free of charge). 2. Credit card payment (service fees apply). 3. Payment via a secure payment link (service fees apply). 4. PayPal (service fees apply). For bank transfers, please send the payment slip via our system or contact channel immediately. After payment is confirmed, you will receive your booking confirmation document.
What if I need to change or cancel my booking? Are there any fees, and will the agency help coordinate with the bus and ferry companies?
Certainly. You can change your travel date and journey under our company's conditions, which generally require at least 3 days' notice before the original travel date. Cancellations are possible, but refunds are not provided under any circumstances. Please contact us to inquire about your specific situation.
If my booked ferry or bus trip is canceled or the departure time changes, will the agency notify me? And what kind of assistance will I receive?
Yes, absolutely. We will notify you immediately, as it is crucial to keep you updated before your trip. If a trip is canceled by the ferry company, we have specific measures in place to assist you.
Is the price for booking through Ferry Advice cheaper than booking directly with the ferry company? Is the displayed price the final price, including all fees?
Normally, the prices displayed are standard and consistent across all companies, and the price is all-inclusive. We also offer special promotions from time to time, as direct bookings sometimes may not offer special pricing.
If I encounter issues during my trip, such as lost baggage or needing to purchase additional services, who should I contact? The agency or the ferry company directly?
If you have issues with your baggage, such as loss or damage, please contact the on-site staff immediately. We will also help you follow up on the issue. For certain routes, we can arrange additional services like shuttles or private transport. Feel free to contact us for more information.
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