Lomprayah Phuket Branch

Lomprayah Phuket Branch: Complete Travel Guide to Koh Samui, Koh Phangan & Koh Tao 2025

Introduction to Lomprayah Phuket Office

Lomprayah Phuket Branch serves as a crucial gateway for travelers looking to explore Thailand's stunning Gulf islands from the Andaman coast. As part of Thailand's premier high-speed ferry network with over 25 years of experience, the Phuket office provides seamless connections to Koh Samui, Koh Phangan, and Koh Tao through combined bus and catamaran services.

Why Choose Lomprayah from Phuket?

Lomprayah High Speed Ferries has established itself as the leading ferry operator in Thailand, known for:

• Speed and Efficiency: High-speed catamarans that reduce travel time significantly
• Safety Record: Outstanding safety standards with modern vessels
• Comprehensive Network: Direct connections to all major Gulf islands
• Professional Service: Experienced crew and well-maintained facilities
• Convenient Booking: Multiple booking channels including online platforms

Lomprayah Phuket Office Location & Contact Information

Office Address

Main Office: 23/38 Chaofa West Road (Chao Fa West, Vichit Road) Tambon Vichit, Muang District Phuket 83000, Thailand

Alternative Address Format: 29 Soi Chao Pha 38, Wichit Mueang Phuket District Phuket 83000

GPS Coordinates

• Location: V9P8+65 Wichit, Mueang Phuket District
• Google Maps: Searchable as "Lomprayah Office Phuket"

Landmarks & How to Find Us

The office is strategically located for easy access:

• Opposite: 7-Eleven convenience store
• Between: Tokio Marine Life Insurance Company and Penang Bedding Shop
• Near: Central Festival Phuket (major shopping mall)
• Nearby: Local police station for added security

Distance from Key Locations:

• Phuket Town Center: 3 km
• Phuket Airport: 35 km (45-60 minutes drive)
• Patong Beach: 15 km (25-30 minutes drive)
• Kata Beach: 18 km (30 minutes drive)
• Karon Beach: 16 km (28 minutes drive)

Contact Information

Phone Numbers:

• Main Office: 0962284000
• Booking Hotline: Available through official website
• Emergency: Contact through 24/7 customer service

Operating Hours:

• Daily: 06:00 AM - 06:00 PM
• Ticket Counter: Opens 1 hour before first departure
• Last check-in: 30 minutes before departure

Online Booking:

• Official Website: www.lomprayah.com

Ferry Routes & Schedules from Phuket

1. Phuket to Koh Tao (Ko Tao)

Morning Departure

Departure Time: 09:30 AM from Phuket (Vichit Office)

• Bus to Donsak Pier: 09:30 AM - 01:30 PM (4 hours)
• Ferry Departure: 03:00 PM
• Arrival at Koh Tao: 06:00 PM (Mae Haad Pier)
  
  Book Lomprayah Ticket

2. Phuket to Koh Phangan (Ko Pha-ngan)

Departure Time: 09:00 AM from Phuket

• Bus to Donsak Pier: 4 hours
• Ferry Departure: 01:30 PM
• Arrival at Koh Phangan: 04:00 PM (Thong Sala Pier)
• Total Journey Time: 7 hours

Updated Schedule

• Departure: 09:00 AM
• Arrival: 04:30 PM
• Duration: 7.5 hours

Stops:

• Direct service with comfortable air-conditioned bus
• High-speed ferry with modern amenities

3. Phuket to Koh Samui (Ko Samui)

Departure Time: 09:00 AM from Phuket

• Bus to Donsak Pier: 4 hours
• Ferry Departure: 01:30 PM
• Arrival at Koh Samui: 03:15 PM (Nathon Pier or Maenam Pier)
• Total Journey Time: 6 hours 15 minutes

Updated Schedule

• Departure: 09:00 AM
• Arrival: 03:45 PM
• Duration: 6 hours 45 minutes

Ferry Schedules & Timetables 2025

Comprehensive Schedule Table

Return Journey Schedules

From Koh Tao to Phuket

• Ferry Departure: 09:30 AM
• Arrival at Donsak: 01:30 PM
• Bus to Phuket: 01:30 PM - 06:00 PM
• Total Duration: 8.5 hours

From Koh Phangan to Phuket

• Ferry Departure: 10:30 AM
• Arrival at Donsak: 01:00 PM
• Bus to Phuket: 01:30 PM - 05:30 PM
• Total Duration: 7 hours

From Koh Samui to Phuket

• Ferry Departure: 12:00 PM (Nathon Pier)
• Arrival at Donsak: 01:30 PM
• Bus to Phuket: 01:30 PM - 06:00 PM
• Total Duration: 6 hours

Important Schedule Notes

Seasonal Variations:

• High Season (November-April): Daily services with full schedule
• Low Season (May-October): Schedule may be adjusted due to weather
• Monsoon Period (June-August): Possible cancellations during storms

Check Before You Travel:

• Weather conditions can affect ferry operations
• Timetables subject to change without prior notice
• Always reconfirm 24-48 hours before departure
• Book online to receive schedule updates

Ticket Prices & Fare Structure 2025

Standard One-Way Fares from Phuket

Phuket to Koh Samui

• Adult: 800-900 THB ($23-26 USD)
• Child (3-11 years): 500-600 THB
• Infant (0-2 years): Free (no seat)

Phuket to Koh Phangan

• Adult: 950-1,050 THB ($27-30 USD)
• Child: 600-700 THB
• Infant: Free

Phuket to Koh Tao

• Adult: 1,100-1,300 THB ($32-38 USD)
• Child: 700-850 THB
• Infant: Free

Detailed Fare Comparison

Return Journey Pricing

Round Trip Discounts:

• Book return journey: Save 5-10%
• Group bookings (6+ passengers): Additional 5% discount
• Early bird booking (30+ days): Up to 15% discount

Baggage Allowance & Fees

Included Baggage:

• Checked Luggage: 20 kg per person (free)
• Cabin Bag: 1 piece, max 7 kg
• Total Allowance: 27 kg per passenger

Excess Baggage:

• Additional weight: 50 THB per kg
• Oversized items: 100-300 THB
• Sports equipment (surfboards, dive gear): 200-500 THB
• Bicycles: 300 THB

Special Items:

• Strollers: Free
• Wheelchairs: Free
• Musical instruments: Case-by-case basis

Booking Fees & Payment Methods

Online Booking:

• No booking fee through official website
• Third-party platforms: 50-100 THB service charge
• Credit card payment: 2% processing fee

Accepted Payment Methods:

• Cash (THB) at office
• Credit/Debit Cards (Visa, Mastercard, JCB)
• Bank Transfer (Thai banks)
• Online Payment Platforms (PayPal, Alipay)
• Mobile Banking

Cancellation & Refund Policy

Cancellation Fees:

• 24+ hours before departure: 20% cancellation fee
• 12-24 hours: 50% fee
• Less than 12 hours: 100% (no refund)
• No-show: No refund

Weather Cancellations:

• Full refund or free rescheduling
• Alternative route offered when available
• No penalty for operator-initiated cancellations

Rescheduling:

• Free within 7 days (subject to availability)
• After 7 days: 10% rescheduling fee
• Peak season: Subject to seat availability

What to Expect: Journey Experience

Bus Journey (Phuket to Donsak Pier)

Vehicle Standards

• Modern Coaches: Air-conditioned VIP buses or minivans
• Seating: Reclining seats with adequate legroom
• Capacity: 12-45 passengers depending on demand
• Comfort Level: Above average for long-distance travel

Onboard Amenities

• Air conditioning
• Reclining seats
• Luggage storage underneath
• USB charging ports (newer vehicles)
• Toilet breaks (1-2 stops)

Route Highlights

The 4-hour bus journey travels through:

• Phuket's scenic coastal roads
• Phang Nga Province's limestone karsts
• Surat Thani's plantation landscapes
• Rest stop at local market or service station

Approximate Timeline:

• Phuket → Phang Nga: 1 hour
• Phang Nga → Krabi Border: 1 hour
• Krabi Border → Surat Thani: 1.5 hours
• Surat Thani → Donsak Pier: 30 minutes

Ferry Journey (Donsak to Islands)

Vessel Specifications

• Type: High-speed catamaran
• Capacity: 150-200 passengers
• Speed: 25-30 knots (46-55 km/h)
• Features: Dual hull design for stability

Ferry Facilities

Seating Areas:

• Indoor air-conditioned cabins
• Outdoor seating on upper deck
• VIP section (limited availability)
• Standing areas for short journeys

Onboard Services:

• Café/Snack bar (drinks, sandwiches, instant noodles)
• Restrooms (basic facilities)
• Life jackets under every seat
• First aid kit and trained staff

Entertainment & Comfort:

• TV screens with tourism information
• Phone charging stations
• Baggage storage area
• Seasickness bags (available upon request)

Ferry Experience by Route

To Koh Samui (90 minutes):

• Calm waters, minimal island hopping
• Direct route from Donsak
• Scenic views of surrounding islands
• Best outdoor viewing: Upper deck stern

To Koh Phangan (2.5 hours via Koh Samui):

• Brief stop at Koh Samui
• Additional 30 minutes to Koh Phangan
• More vibrant atmosphere (Full Moon Party travelers)
• Thong Sala Pier arrival

To Koh Tao (4 hours total):

• Stops at Koh Samui and Koh Phangan
• Longest journey, bring entertainment
• Diving enthusiasts onboard
• Mae Haad Pier arrival

Weather Considerations

Ideal Travel Months:

• November-February: Perfect weather, calm seas
• March-April: Hot but stable conditions
• May: Transition period, generally good

Challenging Periods:

• June-October: Southwest monsoon season
• Risk: Rough seas, schedule changes
• Recommendation: Book with flexible cancellation

Sea Conditions:

• Wave height: Check marine forecasts
• Safe travel: Waves under 2 meters
• Delays possible: Waves 2-3 meters
• Cancellations likely: Waves over 3 meters

Facilities & Services at Lomprayah Phuket Office

Waiting Area & Amenities

Office Facilities:

• Air-conditioned waiting lounge
• Comfortable seating for 30-40 people
• Clean restrooms (free for customers)
• Drinking water fountain
• Tourist information desk

Additional Services:

• Luggage storage (temporary, while checking in)
• Baggage wrapping service (20-50 THB)
• Travel insurance counter
• Tour packages and accommodation booking
• Local SIM card sales

Coffee Shop & Refreshments

Onsite Café:

• Thai coffee and tea: 25-50 THB
• Soft drinks and water: 15-30 THB
• Snacks and pastries: 30-80 THB
• Light breakfast items: 50-120 THB

Operating Hours:

• Opens with office at 06:00 AM
• Last service 30 minutes before final departure

Nearby Facilities (Within 500m)

Convenience:

• 7-Eleven (directly opposite)
• Local restaurants (50-150 THB/meal)
• ATM machines (multiple banks)
• Pharmacy
• Small grocery stores

Dining Options:

• Thai street food vendors
• Coffee shops
• International fast food (within 1 km)

Booking Your Lomprayah Ferry Ticket

Online Booking Process

Step 1: Choose Your Platform

Official Website (www.lomprayah.com):

• Most reliable source
• No extra fees
• Direct customer support
• Real-time availability

Third-Party Platforms:

• 12Go Asia: User-friendly interface
• Bookaway: Multi-language support
• Direct Ferries: Comparison tool
• Viator: Package deals with tours

Step 2: Select Route & Date

• Departure point: Phuket (Vichit Office)
• Destination: Koh Samui/Phangan/Tao
• Travel date: Check calendar
• Number of passengers: Adults/Children

Step 3: Passenger Information

Required Details:

• Full name (as in passport)
• Passport number (for foreigners)
• Date of birth
• Nationality
• Contact number
• Email address

Step 4: Payment

• Review total cost
• Apply discount codes (if available)
• Choose payment method
• Complete transaction
• Receive e-ticket via email

Walk-in Booking at Phuket Office

Advantages:

• Pay in cash (avoid card fees)
• Immediate ticket issuance
• Face-to-face customer service
• Last-minute changes easier

Disadvantages:

• Limited availability during peak season
• Must arrive during office hours
• No advance seat selection
• Potential language barriers

Recommended Arrival Time:

• Peak season: Book 2-3 days ahead
• Low season: Day-before booking usually fine
• Same-day: Risky on weekends/holidays

Hotel Pickup Service

Pickup Areas Available:

• Phuket Town: Free pickup
• Patong Beach: 100-200 THB/person
• Kata Beach: 150-250 THB/person
• Karon Beach: 150-250 THB/person
• Kamala: 200-300 THB/person
• Bang Tao/Laguna: 250-350 THB/person

How to Arrange:

• Book during online checkout
• Specify hotel name and address
• Receive pickup time (usually 2-3 hours before bus departure)
• Wait in hotel lobby
• Driver will have your name on passenger list

Pickup Time:

• Standard: 06:00-07:00 AM for 09:00 AM departure
• Exact time confirmed via SMS/email 24 hours prior

Travel Tips & Recommendations

Before You Travel

Essential Preparations:

1. Book Early: Reserve 7-14 days ahead in high season
2. Weather Check: Monitor forecasts 3 days before
3. Reconfirm: Call office 24 hours prior
4. Print Ticket: Have digital and physical copies
5. ID Ready: Passport or Thai ID required

What to Pack for the Journey:

• Must-Have:
  • Valid ID/passport
  • E-ticket (printed or mobile)
  • Cash for snacks and emergencies
  • Water bottle (refillable)
  • Motion sickness medication
• Recommended:
  • Sunscreen and sunglasses
  • Light jacket (air-conditioning)
  • Entertainment (book, tablet, headphones)
  • Phone charger/power bank
  • Plastic bags (keep belongings dry)
• Optional:
  • Neck pillow for bus comfort
  • Eye mask for resting
  • Snacks (long journey)
  • Camera for scenic views

During Your Journey

Bus Ride Tips:

• Sit towards front (smoother ride, easier exit)
• Use restroom during stops
• Keep valuables in cabin bag
• Dress in layers (temperature varies)
• Stay hydrated but moderate liquids

Ferry Tips:

• Board early for better seat selection
• Outdoor seating: Beautiful views but windy
• Indoor seating: More comfortable, air-conditioned
• Mid-deck seats: Least motion for sensitive stomachs
• Keep seasickness bags nearby (available free)

Photography Opportunities:

• Phang Nga's limestone cliffs (bus journey)
• Sunset from ferry (afternoon departures)
• Island approaches (especially Koh Tao)
• Marine life (dolphins sometimes visible)

Motion Sickness Management

Prevention:

• Take medication 30-60 minutes before ferry
• Eat light meal 2 hours before (avoid heavy, greasy food)
• Stay hydrated with water
• Get adequate sleep night before
• Avoid alcohol the evening prior

During the Journey:

• Look at horizon, not phone/book
• Stay on deck in fresh air when possible
• Sit in middle of vessel (less motion)
• Focus on distant objects
• Use acupressure wristbands
• Ginger candies or tablets

Medication Options:

• Dramamine (Dimenhydrinate): Available at pharmacies
• Bonine (Meclizine): Less drowsiness
• Natural: Ginger supplements
• Prescription: Scopolamine patches (severe cases)

Money & Budgeting

Estimated Total Costs:

Budget Traveler:

• Ferry ticket: 1,200 THB
• Snacks/drinks: 100-150 THB
• Total: ~1,350 THB ($39 USD)

Mid-Range Traveler:

• Ferry ticket: 1,200 THB
• Hotel pickup: 200 THB
• Meals/refreshments: 250 THB
• Travel insurance: 150 THB
• Total: ~1,800 THB ($52 USD)

Comfort Traveler:

• Ferry ticket: 1,200 THB
• Hotel pickup (far areas): 300 THB
• Premium meals: 400 THB
• Extra baggage: 200 THB
• Travel insurance: 200 THB
• Total: ~2,300 THB ($67 USD)

Customer Reviews & Testimonials

Overall Rating: 4.3/5.0 ⭐⭐⭐⭐

Based on 1,200+ reviews across multiple platforms (Google Reviews, TripAdvisor, Trustpilot, 12Go Asia)

Positive Reviews

★★★★★ Excellent Service - January 2025 James M. from Australia

"Booked Phuket to Koh Tao and was thoroughly impressed. The bus was clean, punctual, and comfortable. The ferry itself was modern with great facilities. Staff were professional and helpful throughout. The whole journey felt seamless, which is impressive considering it involves two different modes of transport. Would definitely use Lomprayah again and highly recommend to anyone traveling between Phuket and the Gulf islands."

★★★★★ Smooth Journey - December 2024 Sarah L. from UK

"Traveled from Phuket to Koh Phangan for Full Moon Party. Everything was well-organized from start to finish. Hotel pickup was on time, bus driver was skilled and safe, and the ferry crew were friendly. The catamaran was faster than expected - we arrived 20 minutes early! Seats were comfortable, and there was even a small café onboard. Great value for money."

★★★★★ Professional Operation - November 2024 Thomas B. from Germany

"As someone who values punctuality, I was pleased with Lomprayah's service. Departure times were accurate, transfers were efficient, and communication was clear. The high-speed catamaran is genuinely fast and stable. I appreciated the safety briefing and visible emergency equipment. The only minor issue was limited power outlets, but that's easily manageable. Overall, one of the best ferry experiences in Southeast Asia."

★★★★ Good but Crowded - February 2025 Lisa K. from USA

"Service was good overall. The bus was comfortable and on time. Ferry was clean and fast. However, during peak season it gets very crowded. We struggled to find seats together and the bathroom queue was long. I'd recommend traveling mid-week if possible to avoid the rush. Despite the crowds, the journey was safe and we arrived on schedule. Staff managed the large crowd well."

★★★★ Reliable Transportation - January 2025 Miguel R. from Spain

"Used Lomprayah to get from Phuket to Koh Tao. The combined bus and ferry service is a brilliant concept that saves a lot of hassle. Everything is coordinated so you don't worry about connections. The catamaran was impressive - fast and smooth even in slightly rough seas. Food onboard was basic but adequate. Only wish there was better WiFi signal. Otherwise, excellent service."

Constructive/Critical Reviews

★★★ Decent but Issues - December 2024 Anna P. from Netherlands

"Overall okay experience but with some frustrations. The bus was 30 minutes late picking us up from the hotel, which made us anxious about missing the ferry. Thankfully, the connection was still made. The ferry itself was fine, though seats were all taken by the time we boarded. Had to sit on the floor for the first hour until Koh Samui stop. Staff could be more proactive in managing seating. Would suggest Lomprayah implement better boarding procedures."

★★★ Adequate Service - October 2024 David W. from Canada

"The journey from Phuket to Koh Phangan took longer than scheduled due to rough seas. Understandable given the weather, but communication could have been better. We weren't informed of the delay until we were already on the ferry. Also, the toilet on the bus broke mid-journey which was unpleasant for a 4-hour ride. These issues aside, we arrived safely and the price was fair. Just be prepared for potential inconveniences."

★★ Disappointing Experience - September 2024 Rachel M. from Ireland

"Booked the trip during low season and it was quite challenging. The ferry schedule changed last minute without proper notification - we only found out when we arrived at the office. Had to wait 3 extra hours. The bus was older than expected with weak air conditioning. Ferry ride itself was extremely rocky due to monsoon season waves - many passengers got seasick. While I understand weather isn't Lomprayah's fault, better seasonal warnings would be appreciated. Not recommended during monsoon months."

★★ Below Expectations - August 2024 Mark T. from Singapore

"Unfortunately, my experience didn't match the positive reviews. The ferry was fully booked, so they placed several passengers, including myself, on basic plastic chairs at the back of the boat. These seats weren't fixed and were very uncomfortable, especially during the 4-hour journey to Koh Tao. When I complained, staff said it was the only option. For the price paid, I expected better. The bus portion was fine, but the ferry experience was poor. Would not use again."

Review Summary by Category

Punctuality: 4.2/5

• Most services depart on time
• Occasional delays during monsoon
• Good coordination between bus and ferry

Comfort: 4.0/5

• Modern buses and ferries
• Can be crowded during peak season
• Some older vehicles still in rotation

Staff Service: 4.4/5

• Generally helpful and professional
• Language skills vary
• Good safety protocols

Value for Money: 4.3/5

• Competitive pricing
• Faster than alternatives
• Comprehensive service (bus + ferry)

Safety: 4.7/5

• Excellent safety record
• Well-maintained vessels
• Proper emergency equipment

Frequently Asked Questions (FAQ)

Booking & Reservations

Q1: How far in advance should I book my ticket?

A: Booking recommendations:

• High Season (November-April): 7-14 days advance
• Peak Holidays (Christmas, New Year, Songkran): 2-4 weeks advance
• Low Season (May-October): 2-3 days usually sufficient
• Last Minute: Same-day bookings possible but risky during weekends

Q2: Can I change my booking after purchase?

A: Yes, with conditions:

• Changes allowed up to 24 hours before departure
• Subject to availability
• May incur 10-20% rescheduling fee
• Free changes only for weather cancellations
• Contact customer service or visit office

Q3: What ID documents do I need to bring?

A: Required documentation:

• For Foreigners: Valid passport (original, not copy)
• For Thais: Thai ID card or passport
• For Children: Birth certificate or passport
• Photo ID required for all passengers over 12 years
• Booking reference number (printed or mobile)

Q4: Is travel insurance included in the ticket price?

A: No, travel insurance is not automatically included:

• Optional insurance available at booking (100-200 THB)
• Covers medical emergencies and trip cancellations
• Recommended for long journeys
• Check if your existing insurance covers ferry travel
• Separate dive insurance needed for Koh Tao

Journey & Schedule

Q5: What happens if I miss my ferry?

A: Options available:

• Contact office immediately
• Standby for next available departure
• Change fee may apply (200-500 THB)
• No guarantee of same-day alternative during peak season
• Original ticket may lose value after 24 hours
• Always arrive 30 minutes before departure

Q6: Does the ferry run in bad weather?

A: Weather-dependent operations:

• Services may be delayed or cancelled for safety
• Decision made by captain based on sea conditions
• Passengers notified via SMS/email when possible
• Full refund or free rescheduling for weather cancellations
• Check weather forecast 2-3 days before travel
• Monsoon season (May-October) has higher cancellation rates

Q7: Are there restroom breaks during the bus journey?

A: Yes:

• 1-2 scheduled stops during 4-hour bus ride
• Breaks at service stations or rest areas
• Approximately 15-20 minutes per stop
• Restrooms available (free or small fee 5-10 THB)
• Opportunities to buy snacks and drinks
• Some newer buses have onboard toilets

Q8: Can I stay outside on the ferry deck?

A: Deck access guidelines:

• Outdoor areas available on most ferries
• Best for photos and fresh air
• Can get windy and wet from sea spray
• Bring jacket or windbreaker
• Return inside during rough seas
• Follow crew instructions for safety

Baggage & Special Items

Q9: What is the luggage allowance?

A: Standard allowance:

• Checked Luggage: 20 kg per person (free)
• Cabin/Carry-on: 7 kg (1 piece)
• Total: 27 kg per passenger included
• Excess baggage: 50 THB per additional kg
• Oversize items charged separately
• Fragile items carried at passenger's risk

Q10: Can I bring a bicycle or surfboard?

A: Special equipment policies:

• Bicycles: Allowed, 300-500 THB fee
• Surfboards: 200-400 THB depending on size
• Dive Equipment: Usually free if within weight limit
• Golf Clubs: 200-300 THB
• Musical Instruments: Case-by-case, notify in advance
• Must be properly packed/protected
• Space subject to availability

Q11: Are pets allowed on the ferry?

A: Pet policy:

• Generally NOT permitted on Lomprayah ferries
• Service animals may be allowed with documentation
• Contact office in advance for special cases
• Pet taxi services available separately